Shipping Policy
Order Processing & Dispatch
Same Day Dispatch: All orders placed before 10:00am (local time) will be dispatched the same business day.
Orders placed after 10:00am will be dispatched the next business day.
Dispatch times apply Monday to Friday (excluding public holidays).
Shipping Methods
We use Australia Post for all standard shipments.
Very large or bulky items may be shipped with Team Global Express.
Tracking is provided on all orders, so you can monitor your delivery every step of the way.
Delivery Timeframes
Delivery times vary depending on your location.
Metro and standard delivery areas will receive parcels within Australia Post’s standard delivery estimates.
Remote and Very Remote areas (Zone 3 & 4 postcodes) may experience longer delivery times due to postal processing requirements and distance to destination.
Please note that while our dispatch time remains the same, delivery delays in remote areas are outside of our control.
Express Shipping
Expedited shipping is available via the Express option for parcels up to 5kg.
Express shipping prioritizes delivery through Australia Post’s Express network, but timeframes may still vary depending on location.
Shipping Support
If you experience any issues with your delivery or have questions about your order, please feel free to reach out to our customer support team. We’re always happy to help.
Australian Shipping FAQ
Wallers Industrial Hardware dispatches same day on all orders placed before 10:00am (local time) Monday-Friday (excluding public holidays) for shipping within Australia. Delivery times within Australia may vary.
Wallers Industrial Hardware provides tracking numbers on all orders.
All shipping costs are calculated at checkout, depending on weight starting from $9.95 and increasing depending on the weight of your order.
Feel free to contact our friendly staff with any questions in regards to shipping costs.
Email info@wallersindustrial.com.au or give us a call on (07) 4633 3774.
We use Australia Post for all orders, with options for standard or express post.
We ship Australia wide. Shipping times may vary depending on your location.
We are located in Toowoomba, Queensland, Australia. Our address is 594 -602 Boundary Street, Toowoomba 4350, Australia.
Other Questions
We are always happy to help, however as we dispatch products quite quickly, get in contact with us as quickly as possible and we will endeavour to help you. Contact us at info@wallersindustrial.com.au or (07) 4633 3774.
Yes, we provide same day click and collect on all orders placed before 1pm. This option can be selected at the checkout.
If your order hasn't arrived, please contact us at info@wallersindustrial.com.au or give us a call on (07) 4633 3774.
Yes you can, just make sure you let us know before 10:00am (local time) the day of your purchase at info@wallersindustrial.com.au or give us a call on (07) 4633 3774.
International Shipping FAQ
Yes, we ship worldwide. Shipping costs are calculated at checkout.
Shipping costs start at $65 AUD. Exact shipping is calculated at checkout.
We use Australia Post for all orders.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.